Developer discussion for Creative Commons technology and tools

["Nathan R. Yergler" <nathan AT yergler.net>]

Mary --

Sorry I didn't get a chance to look at the word document you sent until
just now.  The error you saw indicates that something internally has
gone wrong.  I assume you clicked OK to send an error report and not
cancel.  If I'm assuming wrong, disregard the rest of this and go try it
again and click OK.

So the only error I see two of from yesterday are authentication
errors.  These indicate that the Internet Archive rejected your
login/password.  So couple of questions.  First, did you submit the
error report more than once?  Just want to make sure we're tracking down
the correct problem.  If you have the URL that the program should have
given you after you clicked OK, that's even better.  Second, do you have
an IA account set up?  If so, what's the username?  If not, go get one
(http://archive.org) and try it again.

This particular error is the case of the program not catching the error
that the archive is sending back. 

Finally, you say you want to get a CC license -- you do know that
ccPublisher is for uploading your work to the Internet Archive for
hosting, right?  If you just want a license, you can get the necessary
bits from the website at http://creativecommons.org/license.  Just want
to be sure the outcome is what you expect :).

Nathan R. Yergler
Software Engineer
Creative Commons




Mary M wrote:
> Dear Nathan,
>
> We have tried this software on different PCs using different
> connections to the Internet (organization's net or ADSL at home). We
> all got the same error message. The version we have tried is
> CcPublisher_2_Beta_2
> <http://wiki.creativecommons.org/CcPublisher_2_Beta_2>.
>
> We hope to get CCLs for ePrints. Any idea/suggestions/advice would be
> much appreciated.
>
> Regards
>
> Mary
>
> On 3/28/06, *Mary M* <kr.melbourne AT gmail.com
> <mailto:kr.melbourne AT gmail.com>> wrote:
>
>     Dear Nathan,
>
>     I got that message ("unable to connect to the Internet to retrieve
>     license informatioin. Check your connection and try again"),
>     sometimes after I started the program, sometimes after entering
>     "Tell Us About Your Files" or next step - when I was able to get
>     to the "Choose A License", the dropdownlist "license class" is
>     empty - I cannot see any items from that. And if I keep going
>     until "Uploading", I will an "unknown error", saying that
>     "ccPublisher has encountered an error" - please see the
>     attachment. Thanks.
>
>     Regards
>
>     Mary
>
>
>     On 3/28/06, * Nathan R. Yergler* <nathan AT yergler.net
>     <mailto:nathan AT yergler.net>> wrote:
>
>         Can you be a little more specific in how Beta 2 didn't
>         work?  Did it
>         prompt you to submit a crash report, or just not work at all?
>
>         Mary M wrote:
>         > Dear Nathan,
>         >
>         > Thank you for your reply.
>         >
>         > Yes, I was connected to the internet when I ran the program. I
>         > downloaded Beta 2 (from the web site you mentioned below), it
>         didn't
>         > work. Then I tried Beta 1, I got the same error messge.
>         >
>         > Any idea?
>         >
>         > Thanks for helping.
>         >
>         > Regards
>         >
>         > Mary
>         >
>         > On 3/28/06, *Nathan R. Yergler* < nathan AT yergler.net
>         <mailto:nathan AT yergler.net>
>         > <mailto: nathan AT yergler.net <mailto:nathan AT yergler.net>>> wrote:
>         >
>         >     That usually (always) means that for some reason
>         ccPublisher can not
>         >     connect to the Creative Commons web services to retrieve
>         >     information on
>         >     the available licenses.  Were you connected to the
>         Internet when
>         >     you ran
>         >     the program?  What version did you download?  I highly
>         recommend
>         >     you try
>         >     the latest beta of ccPublisher 2 -- we've made lots of
>         fixes to the
>         >     application.  You can find information on the beta at
>         >     http://wiki.creativecommons.org/CcPublisher_2_Beta_2
>         >     <http://wiki.creativecommons.org/CcPublisher_2_Beta_2
>         <http://wiki.creativecommons.org/CcPublisher_2_Beta_2>>
>         >
>         >     Nathan R. Yergler
>         >     Software Engineer
>         >     Creative Commons
>         >
>         >
>         >     Mary M wrote:
>         >     > Dear All,
>         >     >
>         >     > I downloaded the ccPublisher and installed. The
>         installation went ok
>         >     > but when I run it, I got the error message:
>         >     >
>         >     > "unable to connect to the Internet to retrieve license
>         informatioin.
>         >     > Check your connection and try again"
>         >     >
>         >     > Anyone knows what's wrong with this?
>         >     >
>         >     > Thank you very much in advance.
>         >     >
>         >     > Regards
>         >     >
>         >     > Mary
>         >     >
>         >    
>         
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