[nafex] 1. Re: dreadfully chopped off roots on my Bay Laurel Nursery trees

Road's End Farm organic87 at frontiernet.net
Mon Feb 18 17:15:11 EST 2013

On Feb 18, 2013, at 3:48 PM, Patsy King wrote:

>  Bay Laurel Nursery responded when I emailed
> them and stated that it was the growers that send them that way, so  
> not Bay
> Laurel's fault.

I think that's a terrible answer. If you bought the trees from Bay  
Laurel, then Bay Laurel is responsible for their condition. If they  
contract with growers and those growers ship to Bay Laurel who then  
ships to you, Bay Laurel should be checking the condition of trees on  
arrival and not sending out trees with no roots. If they contract with  
growers to ship directly to you, upon being notified by customers that  
the trees are arriving with no roots, they should apologize, offer  
customers a refund, and have a very firm word behind the scenes with  
their suppliers.

If Bay Laurel is only functioning as a buying club, then the condition  
may not be something they're responsible for; but this should be made  
clear to customers up front.

-- Rivka; Finger Lakes NY, Zone 6A now I think
Fresh-market organic produce, small scale

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