[Market-farming] more on medicinal/herbal seed sources

Garth & Kim Travis gartht at txcyber.com
Wed Nov 18 18:31:10 EST 2009


Greetings,
This is good to hear.  Last time I used Richters, the order never was 
right.  A massive headache and I have never used them again.  That was 
about 8 years ago.
Bright Blessings,
Kim

Nan Johnson wrote:
>
>     We used Richters (in Canada) frequently at the Medicinal Plant
>     Garden/Univ of MS during my seven years working there.
>
>  
>  
>
>       What impressed me most was how Richters reacted when they sent
>     us the wrong species of what is commonly called holy basil (Ocimum
>     sanctum) but was really O. tenuiflorum (the website said O. sanctum).
>
>  
>   Richters was the ONLY company (among the several that sent us the 
> wrong species) that responded to my phone call/email and actually 
> rechecked their stock, and then sent us a sample of a new shipment 
> which we grew out for them and verified as O. sanctum.  The two 
> species are VERY different visually, but the other herbal companies 
> (all in the US) ignored our phone calls/emails and digital photos.  I 
> was very disappointed in the other companies.  They did not respond AT 
> ALL.
>  
> One caveat....since Richters is in Canada, there is sometimes a delay 
> in shipment since it goes thru customs, etc.
>  
> I must say that as of 2008 their customer service person was 
> excellent!  We also ordered live plants and when some arrived in less 
> than satisfactory shape, they worked with us on that too! 
>  
> nan at simple gifts homestead/arkansas  (formerly dancing goats/water 
> valley, ms)
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>
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