[internetworkers] CRM Solutions?

jeremy snyder halffinn at hotmail.com
Wed Sep 1 13:40:56 EDT 2004

we had a similar set of requirements, and ended up with salesforce.com. we 
had to build integrations for order processing. we defined bug tracking as 
part of support with an escalation track.

- jeremy

>From: Michael Czeiszperger <michael at czeiszperger.org>
>Reply-To: "Internetworkers: http://www.ibiblio.org/internetworkers/" 
><internetworkers at lists.ibiblio.org>
>Internetworkers at happyhouse.metalab.unc.edu:"http://www.ibiblio.org/internetworkers/" 
><internetworkers at lists.ibiblio.org>
>Subject: [internetworkers] CRM Solutions?
>Date: Wed, 1 Sep 2004 10:48:59 -0400
>Does anyone on the list have an idea of what their company uses for CRM?  
>I'm looking around for a reasonably priced system that integrates sales, 
>customer orders, support, bug tracking, and accounting, but can't find 
>anything but separate packages that don't work together. I imagine 
>PeopleSoft or SAP does something like this, but also imagine its not priced 
>for small business.
>I'm really surprised there's not some sort of hosted solution for this. 
>I've looked at salesforce.com, for example, but that only handles sales.
>michael at czeiszperger dot org
>Chapel Hill, NC
>Come and play at the InterNetWorkers Web site!  
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