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ibiblio-announce - [ibiblio-announce] CHANGE: help@ibiblio.org email GOING AWAY 22nd October

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  • From: Cristóbal Palmer <cmpalmer AT metalab.unc.edu>
  • To: ibiblio-announce AT lists.ibiblio.org
  • Subject: [ibiblio-announce] CHANGE: help AT ibiblio.org email GOING AWAY 22nd October
  • Date: Wed, 10 Oct 2007 15:53:11 -0400

Dear ibiblians,

==Executive Summary==

* As of Monday 22nd October 2007
** http://ibiblio.org/help will be the only officially-supported
method of getting help from ibiblio staff.
** the email address help AT ibiblio.org will be retired permanently and
will not be a valid point of contact.
* Effective immediately: replies to announcement emails will bounce;
please instead use the help form on the website.

==Full Text==

We at ibiblio have long supported the email address help AT ibiblio.org
as an initial point of contact for ibiblio staff, but the rising
volume of spam that comes to that address has forced us to make
several changes and it is impractical to support it long-term. Even
with stringent filtering, more than three out of five emails that made
it to our queue were spam.

In the Spring we debuted our new help form, <http://ibiblio.org/help>,
and at that time we made it clear that eventually the form would
replace the email contact. The time for that change has now come.

We are making this change after much testing and a long trial period
during which we solicited feedback. We now commit to making this
change in the interest of better serving you, our contributors. We
anticipate more changes to our help process in the future that will
make it possible to give you reliably quicker responses. Retiring the
help email address in favor of the web form is just the first step.

Again, this Monday the 22nd of October we will be permanently retiring
help AT ibiblio.org as a valid point of contact. Emails to that address
will NOT result in ibiblio staff being notified of your problem.

If you have a question or problem, your only valid point of contact as
of Monday the 22nd of October will be the web form:
<http://ibiblio.org/help>.

Once you have opened a ticket using that web form, normal
communications via email will be the same as always. The only step
that is changing is the initial means of opening a ticket.

Please note that in the past, the reply-to for this announcement list
has been help AT ibiblio.org, but as part of retiring the email point of
contact we have disabled that feature. If you reply, your email will
bounce. We've put a link to the help form in the footer of
announcement emails, so if you receive an announcement and have a
concern about the announcement, instead of replying you should click
on the link.

Many thanks,
--
Your ibiblio Staff



  • [ibiblio-announce] CHANGE: help AT ibiblio.org email GOING AWAY 22nd October, Cristóbal Palmer, 10/10/2007

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