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  • From: Don Sizemore <dls AT metalab.unc.edu>
  • To: ibiblio-announce AT lists.ibiblio.org
  • Subject: [ibiblio-announce] cogent network maintenance
  • Date: Tue, 21 Aug 2007 19:11:27 -0400 (EDT)


Hi ibiblio-announce,

Cogent in Atlanta, the providers of ibiblio's commercial Internet connection, are planning network maintenance on Friday, August 24th from midnight until 4:00 a.m. EDT. Users who reach us over Internet2 or the National Lambda Rail shouldn't experience any problems, but everyone else may not be able to connect to our servers during this window. The full announcement follows:

----------------------------------------------------------------
Date: Tue, 21 Aug 2007 10:48:00 -0400
From: Cogent Support <Support AT Cogentco.com>
Subject: WO5743 Planned Network Maintenance - Atlanta, GA 1-752OK

Planned Network Maintenance

Dear Cogent Customer,

As a valued customer, Cogent is committed to keeping you informed about any changes in the status of your service with us. This email is to alert you regarding maintenance we will be performing on our network:

Start time (local): 08/24/07 at 12 midnight
End time (local): 08/24/07 at 4:00 am
Work order number: WO5743
Order ID(s) impacted: 1-752OK
Expected Outage/Downtime: 3 hours

Cogent customers receiving service at 56 Marietta St Atlanta, GA will be affected by this maintenance. Only the Cogent Order ID(s) listed above will be impacted. The purpose of this work is to upgrade Cogent hardware located in 56 Marietta St.

During this maintenance window, you will experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 3 hours total. However, due to the complexity of the work, your downtime may be longer.

Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Customer Support at 1-877-7-COGENT and refer to this Maintenance Ticket: WO5743.

We appreciate your patience during this work and welcome any feedback. Thank you for being a Cogent customer.

Sincerely,

Customer Support
Cogent Communications
support AT cogentco.com




  • [ibiblio-announce] cogent network maintenance, Don Sizemore, 08/21/2007

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