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  • From: John Reuning <john AT metalab.unc.edu>
  • To: ibiblio-announce AT lists.ibiblio.org
  • Subject: [ibiblio-announce] Getting help for ibiblio services
  • Date: 30 Sep 2002 19:33:30 -0400

In case you haven't noticed, ibiblio has a new ticket tracking system.
Yep, ibiblio is growing. :) We sincerely hope that this will help us
help you better. To that end, we are redirecting the email address
help AT ibiblio.org to feed into our ticketing system. That way, we can
keep track of every request and make sure that we respond to them all.
When you send an email to help AT ibiblio.org, you should get an
auto-response message back letting you know that your request has been
received.

In the past, we have encouraged folks to send questions or help requests
to techies AT ibiblio.org or to labratz AT ibiblio.org. Since we now have a
tracking system for requests, we'll be closing these lists at the end of
this week. Please send any questions to help AT ibiblio.org.

Thanks,

-jrr

(Note: We've been having some problems with the new ibiblio-announce
list, so I'm sending this message again. From what I can tell, only a
few people of over 1000 on the list are actually getting the posts. If
you've already seen this, please ignore the duplicate.)





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