Two models for implementing change:
http://www.change-management-coach.com/kubler-ross.html
five stages include
denial
anger
bargaining
depression
acceptance
http://www.mindtools.com/pages/article/newPPM_82.htm
eight stages include
create urgency
form a powerful coalition
create a vision
communicate the vision
remove obstacles
create short-term wins
build on the change
anchor the change in the corporate culture
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