Sorry, I think the mistake was in putting them out in the cold, and that a
refund would not be reasonable. A nursery can try to write directions for
every situation but it doesn't seem to me that that would be necessary in
this circumstance. Potted plants, by the way, are an extra expense in labor
and materials, allowing a buyer a great advantage in being able to plant
out at any time. If its the nursery I think it is, I am amazed at the low
prices for potted kiwis and am afraid that they will some day go the way of
other nurseries with low prices. Hope you didn't buy a lot of them and that
your losses are not too costly. If however, it is a retail nursery that
should be used to dealing with the average customer, and you paid a high
price per plant, then maybe that would be different.