To: Arquitetura da Informação <aifia-pt AT lists.ibiblio.org>
Subject: [AI] Fwd: Position for User Experience Consumer Intelligence Analyst just opened at Nokia Careers
Date: Tue, 24 May 2011 07:56:17 -0300
Mais uma interessante oportunidade para quem busca carreira internacional.
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From: Nokia HR - Do Not Reply <noreply AT nokia.com> Date: May 24, 2011 6:48:10 AM GMT-03:00
User Experience Consumer Intelligence Analyst Position Description:
The area: Consumer Intelligence for Consumer Driven Product Development
Nokia Social Location Product teams develop the next-generation technologies for location, media or social sharing consumer services. This requires the passion for innovation and an open heart and mind for consumer needs.
Put simply, the role of UX Consumer Intelligence Analyst is to inspire the product teams to build great user experiences.
The role: User Experience Consumer Intelligence Analyst
As a User Experience Consumer Intelligence Analyst, you are in charge of raising the user's voice in the product team that helps the team understand how the product is perceived by its consumers. You will increase Nokia's general responsiveness to user feedback and help build a better product by making the consumer a presence in the product team.
You will work in a small team that is the link between consumer feedback and the product teams. You will seek out new and creative ways of bringing the consumer into the center of the product team's attention.
As a UX Consumer Intelligence Analyst, you will be bridging the gap between existing user feedback data and the product teams. You will advocate user needs by:
Collecting and consolidating user data and feedback from Internal and external user feedback sources:
User research such as exploratory, field and usability studies
Social media
Customer satisfaction feedback
Designing reports that are easily understandable and digestible and consider different needs of different target audiences:
Product management
User Experience Design
Development
Management
Distributing and publishing those insights across products and teams, in order to create awareness for the "outside world".
Collaborating with central functions such as: Consumer Centric Marketing, Consumer Tracking, Customer Care
Requirements:
An ideal candidate for this role will have prior experience in user experience research and design and a demonstrated affinity for new technologies and consumer products. The candidate should also understand the why and how of consumer feedback and related measures and methodologies.
Degree in Human Computer Interaction, Psychology, Cognitive Science, Interaction Design, Computer Science, or related experience
Solid knowledge and understanding of software product development
Passionate about serving needs of the consumers
Demonstrated ability to learn, master new domains of expertise
Self-organized, reliant and thinking one step ahead
Excellent communicator, open minded and sensitive to the needs of the audience
A strong ability to translate research findings into actionable insights
Diverse and eclectic interests and work experiences is desirable
Teaching or coaching experience is a plus
If you would like to apply online, login to our career site and search for the job number RES000001PR.
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We thank you for your interest in Nokia.
Best regards,
Nokia Human Resources
Replies to this message are undeliverable and will not reach Nokia Human Resources. Please do not reply.
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[AI] Fwd: Position for User Experience Consumer Intelligence Analyst just opened at Nokia Careers,
Robson Santos, 05/24/2011