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market-farming - Re: [Market-farming] CSA cancellation policy

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  • From: Andy Fellenz <artisanfarms AT gmail.com>
  • To: Aaron Brower <aaronbrower AT yahoo.com>, Market Farming <market-farming AT lists.ibiblio.org>
  • Subject: Re: [Market-farming] CSA cancellation policy
  • Date: Mon, 16 Sep 2013 12:27:05 -0400

I give them their money back and wish them well.  In the age of Facebook and all of the other social media, a disgruntled member who shares their frustration and anger has the potential to cost me much more than a cheerful refund to that member.

Andy


On Mon, Sep 16, 2013 at 10:26 AM, Aaron Brower <aaronbrower AT yahoo.com> wrote:
We are reworking our CSA policies and are stuck a bit on the cancellation policy. In the contract we have written that the CSA is non-refundable, however we have and will always refund it if someone wants it. We simply write that to discourage cancellations. We are considering changing our contract to say that there is a 25% cancellation fee unless the member finds a replacement member. 

I am curious how other CSAs approach cancellations. These are rare and in the past when it happened there were legitimate reasons such as someone is moving or lost their job and couldn't afford it, but this year we had a member want to cancel because she said her life was too hectic and she was having trouble making it to the pick-ups. I was happy to get rid of her because she was often late or wanting to change pickup days and such. 

How do others approach this occasional problem?

Thanks,
Aaron
N. Michigan




From: Ron McElwain <gofish54 AT centurytel.net>
To: market-farming <market-farming AT lists.ibiblio.org>
Sent: Friday, September 13, 2013 3:43 PM
Subject: [Market-farming] Gourd prices

I was wondering about pricing gourds and decorative squash in the Kansas City, MO  area.  Any ideas?

Ron McElwain
NW Missouri - Zone 5
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