[internetworkers] ITIL

Tom Caswell derpimpkar at yahoo.com
Mon Mar 5 22:38:25 EST 2007


I do, I'm actually ITIL certified.  The nutshell answer is "IT business process best practices" but you probably already knew that.  I'm happy to go into more detail with you and I think I still have my class materials.  Hit me up offline at derpimpkar at yahoo.com and I'll dive deeper.
   
  Tom

Jim Cook <james_cook at mindspring.com> wrote:
  Does anyone on the list have any direct experience with, or useful 
knowledge of ITIL?

If so, can you, in a nutshell, share it?

-Jim
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