[ibiblio-announce] cogent network maintenance
Don Sizemore
dls at metalab.unc.edu
Tue Aug 21 19:11:27 EDT 2007
Hi ibiblio-announce,
Cogent in Atlanta, the providers of ibiblio's commercial Internet
connection, are planning network maintenance on Friday, August 24th from
midnight until 4:00 a.m. EDT. Users who reach us over Internet2 or the
National Lambda Rail shouldn't experience any problems, but everyone else
may not be able to connect to our servers during this window. The full
announcement follows:
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Date: Tue, 21 Aug 2007 10:48:00 -0400
From: Cogent Support <Support at Cogentco.com>
Subject: WO5743 Planned Network Maintenance - Atlanta, GA 1-752OK
Planned Network Maintenance
Dear Cogent Customer,
As a valued customer, Cogent is committed to keeping you informed about
any changes in the status of your service with us. This email is to alert
you regarding maintenance we will be performing on our network:
Start time (local): 08/24/07 at 12 midnight
End time (local): 08/24/07 at 4:00 am
Work order number: WO5743
Order ID(s) impacted: 1-752OK
Expected Outage/Downtime: 3 hours
Cogent customers receiving service at 56 Marietta St Atlanta, GA will be
affected by this maintenance. Only the Cogent Order ID(s) listed above
will be impacted. The purpose of this work is to upgrade Cogent hardware
located in 56 Marietta St.
During this maintenance window, you will experience one or more brief
interruptions in service while we complete the maintenance activities; the
interruptions are expected to last less than 3 hours total. However, due
to the complexity of the work, your downtime may be longer.
Our network operations engineers closely monitor the work and will do
everything possible to minimize any inconvenience to you. If you have any
problems with your connection after this time, or if you have any
questions regarding the maintenance at any point, please call Customer
Support at 1-877-7-COGENT and refer to this Maintenance Ticket: WO5743.
We appreciate your patience during this work and welcome any feedback.
Thank you for being a Cogent customer.
Sincerely,
Customer Support
Cogent Communications
support at cogentco.com
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